Right of withdrawal

Exclusive sale in the B2B area / No right of withdrawal or return

We sell exclusively in the B2B (Business to Business) area, which is why there is no right of withdrawal or return and entrepreneurs are not granted either. We do not sell to consumers.

Right of withdrawal of the consumer

Only within the framework of the legally prescribed duty to inform do we clarify that consumers have a right of revocation in the case of contracts concluded outside business premises and in the case of distance contracts.

As a consumer, you can revoke your contractual declaration within 14 days without giving any reasons. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods. To exercise your right of withdrawal, you must send us (MARTINCOLOR GmbH & Co. KG, Gaugrafenstraße 24 d, 60489 Frankfurt am Main, Tel. 069-7560800, e-mail: info@martincolor.de) by means of a clear declaration (e.g. a letter or e-mail sent by post) of your decision to revoke this contract. You can use the enclosed model withdrawal form for this purpose, which is, however, not mandatory. To comply with the withdrawal period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the revocation

If you, as a consumer, revoke this contract, we shall reimburse you all payments we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us without delay and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.

You shall bear the direct costs of returning the goods. The costs are estimated at a maximum of about 50 euros.

You will only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods.

 Exclusion or premature expiry of the right of withdrawal

The right of withdrawal for consumers does not apply to contracts for the delivery of goods which are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

The right of withdrawal does not apply to consumers who do not belong to a Member State of the European Union at the time of conclusion of the contract and whose sole place of residence and delivery address are outside the European Union at the time of conclusion of the contract.